Nia Support
We’re here to help with account access, family records, support plans, reminders, privacy requests, account deletion, and general questions about using Nia.
Company
Nia Payments
Product
Nia
Email
Telephone
Support hours
[SUPPORT HOURS]
Expected response time
[SUPPORT RESPONSE TIME]
1. Login and account access
- I did not receive my login code — check that your phone number is correct and has signal, then request a new code. If it still doesn’t arrive, email us.
- My telephone number changed — contact us so we can help you regain access.
- I cannot access my account — contact us with the phone number or email associated with your account.
- My account information is incorrect — you can update most details from your Profile in the app, or contact us for help.
2. Family records
- Add a family member — from the Family tab in the app.
- Edit a family member — open their record and update their details.
- Remove a family member — open their record and choose to remove them.
3. Support plans
- Create a monthly support plan — from a family member’s page, add a plan and choose Monthly Support.
- Change an amount or due date — open the plan and edit it.
- Update a purpose or category — open the plan and edit it.
- Remove a support plan — open the plan and delete it.
4. School fees
- Add school-fee information — add a plan and choose School Fees, then set the expected amount and due date.
- Change a school-fee deadline or amount — open the plan and edit it.
- Mark a school-fee plan as sent — once you’ve paid, mark it as sent from the plan’s activity view.
5. Privacy and account deletion
Never send your password, login code, banking password, or other sensitive credentials through email or this support page.
6. Report a technical issue
Email us with your name, the issue you’re running into, and (if relevant) the email or phone number on your account. We don’t currently run a web support-ticket form — email reaches our support inbox directly.
Email admin@niapayments.io